Refund policy
Returns and refunds
We want you to be happy with your Klikseal order. Here's how returns work.
Changed your mind: 30-day returns
You can return any Klikseal product within 30 days of delivery.
The item must be unused, in its original packaging and in a condition we can resell.
You pay the cost of sending it back. Please use a trackable courier, because we can't take responsibility for parcels lost on the way to us.
Faulty, damaged or wrong items
If something arrives damaged, faulty or isn't what you ordered, email us with your order number and clear photos.
Please tell us about damage from delivery within 7 days so we can claim from the courier. Your rights under the Consumer Protection Act for faulty goods still apply.
We'll replace the item or refund you, and we cover the return delivery cost.
Refunds
We refund within 5β7 business days after we receive and check the return.
Refunds go back to your original payment method.
For change-of-mind returns, the original delivery fee is not refunded. For kits, where delivery is included in the price, we refund the kit price less R90 for the delivery already paid.
Items we can't take back
- Products that have been used, for hygiene reasons (unless they are faulty).
- Items not in their original condition.
- Change-of-mind returns after 30 days.
How to start a return
Email info@klikseal.co.za with your order number and we'll guide you through it.